Synthetic BrAIn — Refund & Cancellation Policy

Seller: De Oliveira Ferreira Adriano, a sole proprietor registered in the Republic of Paraguay, operating as Maibot (the "Company", "we", "us"). Registered address: Edificio Elite One, Penthouse, Fuerte Borbón, Asunción 001526, Paraguay.

Applies to: purchases of the Synthetic BrAIn software licence. Version: 1.0 · Draft — pending legal review. Effective date: 15 July 2026

A Spanish version should be made available for consumers in Paraguay and other Spanish-speaking markets.

1. Try before you buy

Synthetic BrAIn includes a 7-day free trial. We strongly encourage you to use the trial to confirm the app works for you, on your hardware, before purchasing. The trial is the best way to avoid needing a refund at all.

2. Who processes your payment

Software licences are sold and processed by Paddle, which acts as the merchant of record (reseller) for the transaction. Paddle handles payment, taxes, invoicing, and the refund itself. Your purchase is therefore also subject to Paddle's buyer terms, and any refund we approve is issued back through Paddle to your original payment method.

The Mente Híbrida course is sold through Hotmart and is covered by Hotmart's own refund policy and process, not by this policy.

3. Refund window

You may request a refund of a software licence purchase within 7 days of the transaction date. Approved refunds are returned to your original payment method. If you are a consumer residing in the European Union, the window is 15 days.

Because a 7-day free trial is available before purchase, refund requests made after the applicable window are considered at our discretion and are not guaranteed.

4. What this policy does not take away

Nothing in this policy limits or removes any statutory right you may have as a consumer under applicable Paraguayan consumer-protection law, or under the law of your country of residence where that law applies to you. Where a mandatory legal right gives you a stronger remedy than this policy, that right prevails.

5. How to request a refund

the email address used at purchase,
your order or receipt reference (from the Paddle receipt emailed to you), and
a brief note on what went wrong.

You may also request a refund directly through the link on your Paddle receipt. We aim to respond within 5 business days.

6. What happens when a refund is issued

When a purchase is refunded, charged back, or otherwise reversed:

the associated software licence is revoked and stops working;
any complimentary bundle grant tied to that purchase (for example course access granted with a software purchase) is also revoked; and
data you created stays on your device — the App is local-first, so a refund does not delete your files or memory. You simply lose the licensed functionality.

7. Renewals — there is nothing to cancel

Your licence runs for a fixed 12-month period. It is not a subscription:

We never charge you automatically. There is no recurring payment, no stored mandate, and therefore nothing to cancel. If you do nothing, you are simply never billed again.
To continue past 12 months you choose to renew (USD 197/year or USD 20/month), which extends both licences and includes updates for the renewed period.
If you don't renew, both licences simply stop at the end of the period you paid for. Nothing is charged, and nothing needs to be cancelled.
A renewal you paid for is itself covered by the same refund window in Section 3.

8. Situations we will not normally refund

Purchases made after the applicable refund window, absent a statutory right or a fault on our side.
Dissatisfaction with output quality of a third-party AI model you connected under your own key (BYOK), or charges billed to you by that provider — those are governed by that provider's terms and are separate from your licence fee.
Purchases where the licence has been abused, resold, or used to breach our Terms of Service.

9. Chargebacks

If something is wrong, please contact us first — we would much rather fix it or refund you than have you file a chargeback. A chargeback filed without contacting us results in the licence and any bundled grants being revoked, and may prevent future purchases.

10. Contact

Email: support@maibot.io
Phone: +595 994 894328
Address: Edificio Elite One, Penthouse, Fuerte Borbón, Asunción 001526, Paraguay

See also: Terms of Service · Privacy Policy